Assessor Resource
TLIP2039A
Ensure the confidentiality, privacy and security of customer information
Assessment tool
Version 1.0
Issue Date: May 2024
This unit applies to individuals working in customer service roles in transport and other organisations who may be required to collect personal information from customers. The unit covers maintaining the confidentiality, privacy and security of customer personal information under legislation, and organisational policies and procedures. It covers working within accepted codes of conduct and following confidentiality, privacy and security provisions.
This unit involves the skills and knowledge required to apply principles and requirements relating to confidentiality, privacy and security of information collected when providing services to customers.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
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